Refund and Return Policy

Products referenced herein come with a 30-day money back guarantee, some restrictions apply, please read this document in its entirety.

The 30-day money back guarantee applies only to products and does not apply to installation services, development customization, or consulting services. Once we have begun work on your project all fees are fully earned. There are no refunds on services.

If your purchase was for installation services, there are no refunds due once we have logged into your server. It is the responsibility of the buyer to insure they are using approved hosting service BEFORE purchasing installation services. Once we log into your server, the fee is fully earned, and refunds are not available.

If the product is other than an e-product or digital product, the product must be returned, at Buyer's expense, during the refund period to the shipping address provided with the product.   Only the price of the product and any applicable taxes are refundable.  Original shipping charges are not refundable.  The burden is on the Buyer to prove that the product was in fact returned to the correct address.   All returns require a Return Merchandise Authorization (RMA).   Returns not accompanied with an RMA are disallowed and will not be granted.  No refunds are due on products that do not have an RMA.   All requests for returns / refunds must be must be noticed to the contact address in the Purchase Agreement.  

If the product is a digital or e-product, a request for refund must be initiated through the standard customer support ticketing system within the refund period. Requests for refund not initiated prior to the end of the refund period will not be honored. Refund requests initiated other than through the Support Desk, including attempted charge-back prior to a refund request, will not be honored. All refund requests must contain the following information:

• Name and email address used at purchase,
• item purchased,
• Transaction ID, and
• ISNID if available.

Refund requests that do not contain the required information will be delayed as we cannot process refunds without this information.

The Buyer understands that all rights to view the product and all license or resale rights terminate when the product is returned for a refund.  The Buyer understands that all digital products must be removed from his hard drive and destroyed and notice of this action must be sent to the seller.

Buyer understands that all physical products which were shipped to the address provided by the Buyer must be returned to the Seller in new resalable condition. Abuse of the product is grounds to deny the refund.  Selling or giving away of a product in which you have no ownership interest or resale license rights is a crime as well as breach of this agreement.  

Buyer understands that no refunds are given for payment of recurring subscriptions or so-called continuity programs. Buyer's only recourse in case they no longer wish to participate in the monthly subscription program is to cancel the subscription at least three days prior to the next bill date. All subscription payments are considered due and payable and fully earned on the anniversary of the subscription. Subscriptions end at midnight of the anniversary date of the subscription.

Giving the Buyer a refund during the refund period is the full and complete liability that the Seller of this product, service or membership has to the Buyer.  Buyer agrees that the length of the refund period is reasonable and further agrees to examine, read, and try the product, service or membership during the -day refund period as a material consideration required by the Seller as part of the purchase price.   Buyer further warrants that he or she will make a determination during the 30-day refund period if the product is as described and to decide whether the Buyer wishes to keep the product.   If the Buyer does not contact the Seller during the refund period, Buyer agrees that the Seller may construe silence as a full, complete and final acceptance of the product, service or membership with no further right of redress or refund for any reason due the Buyer.

A Return Merchandise Authorization request form is available from our support department. You must complete the RMA form and fax it to the fax number below.

CONTACT INFORMATION

Intellispire, LLC
3175 So. 2nd, Suite #234
Louisville, KY 40208
USA
Phone/Fax: 1-877-341-1796

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